Return Policy - Dynasty Patio Living

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At Dynasty Patio Living, we specialize in crafting high-quality, custom-made cushions tailored to your specifications. Because each order is made to order, we have the following return policy in place:

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By placing an order with Dynasty Patio Living, you acknowledge and agree to this policy. If you have any questions, feel free to contact our customer service team before placing your order.

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• All Sales Are Final: Once production of your custom cushions has begun, we cannot accept returns, exchanges, or issue refunds.

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• Order Modifications: Changes to your order can only be made before production starts. Please review your order details carefully before submitting.

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• Customer-Provided Measurements: We are not responsible for modifications due to errors in measurements provided by clients. Please ensure all measurements are accurate before finalizing your order.

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• Dynasty-Measured Orders: If a Dynasty Patio Living employee visits your home to take measurements and the cushions do not fit as intended, we will make the necessary modifications at no additional cost.

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• Defective or Incorrect Orders: In the rare event that you receive an item with a manufacturing defect or an error on our part, please contact us within 48 hours of delivery. We will work to resolve the issue promptly.

 

By placing an order with Dynasty Patio Living, you acknowledge and agree to this policy. If you have any questions, feel free to contact our customer service team before placing your order.